Introduction

Welcome to JadnJal (JadnJal Agro Pvt Ltd). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you access and use our website and reforestation platform.

By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

We collect information to provide better services to all our users—from generating personalized tree-planting certificates to managing your user dashboard. The types of information we collect include:

• Personal Identifiable Information: Name, email address, phone number, and physical mailing address (for certificate shipping or billing purposes).
• Account Information: Credentials used to log in, profiles, settings, and tree planting history.
• Payment and Transaction Data: When you plant a tree or donate, payments are processed securely by our partner gateways (e.g., Razorpay). We do not store full credit card details on our servers; only secure tokens, transaction status, and reference IDs are retained.
• Usage Data: IP address, browser type, device information, operating system, pages viewed, time spent on our site, and referral sources.

How We Use Your Information

We use the collected information for various purposes to deliver, maintain, and improve our services:

• To process your tree planting requests, calculate carbon offsets, and issue personalized certificates.
• To manage user accounts, dashboard access, and display your personalized environmental impact metrics.
• To send transaction receipts, OTP (One-Time Password) login verification codes, and order confirmations.
• To respond to your inquiries, customer support requests, and collect feedback.
• To analyze site performance, detect potential security threats, and prevent fraudulent activity.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted partners and service providers under strict data protection terms:

• Database and Infrastructure: We use Supabase for securely hosting our backend databases.
• Communication: We use automated mailers (via Resend or Nodemailer) to deliver transactional emails, OTPs, and certificate notifications.
• Payment Processing: Financial transactions are processed securely through Razorpay, a certified payment aggregator.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

Security & Retention of Data

The security of your personal data is critical to us. We implement standard security protocols, including encrypted database storage and Secure Sockets Layer (SSL) transmission protocols, to protect your details.

Your Rights & Choices

We believe you should have control over your personal information. Depending on your location, you have the following rights:

• The right to access, update, or delete the information we have on you.
• The right to correct inaccurate or incomplete information.
• The right to withdraw consent at any time where we relied on your consent to process your personal details.

To exercise any of these rights, please contact our support team using the contact information below.

Cookies & Tracking

We use cookies and similar tracking technologies to track the activity on our platform and hold certain information. Cookies are small files placed on your device. They help us remember your login session and store minor configuration preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service (such as maintaining a logged-in dashboard session).

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us: